Delivery within Bangkok
• Delivery is up to 3 business days for items not over W 20 cms x L 15cms x H 15cms, free-of-charge.
• For Larger sized items, delivery is up to 7 business days, free-of-charge.
Delivery outside Bangkok, and Upcountry
• Delivery charges apply depending on distance and size of the item.
• Delivery fees will be charged separately.
• Delivery fee payment can be made by bank transfer.
1. DMHOME will accept item returns and replacements only for the following reasons:
• Incomplete Delivery (Missing accessories, etc)
• Defective by manufacturer ;
• Damage by transport ;
• Broken parts/items when received ;
• Received wrong items;
• Receive other customer parcel;
2. Customer must notify DMHOME within 5 business days of receiving the items should they wish to request for delivery/return;
3. It is encouraged that customers take videos when unpacking the item as proof of return;
4. The following information must be provided to DMHOME should a return/replacement be requested:
• Return reason
• Receipt
• Number of products from the receipt to return
• Name of products from the receipt to return
• Full name
• Contact number
• Proof – Video/Photo of item
The above information can be emailed to welcome@dm-home.com or via our Line Official Account @dmhome
After receiving a confirmation email, customer must print a copy and put in a box with the item.
5. To return, the item must be delivered to:
DMHOME Thonglor 555 Thonglor 19, Sukhumvit 55, Klongton-nua, Wattana, Bangkok 10110, Thailand
Attention to: Furniture Department
6. Upon receipt of disputed item, DMHOME will get in touch with the customer for further process.
7. Should refund is required, cycle of refunds is depending on the financial institution and method payment.
8. Items must be returned well packaged, in its original condition.
9. Incomplete, damaged, worn, soiled or altered returns, will not be accepted and therefore sent back to the customer.
10. To receive a replacement item, customer must wait to receive confirmation email.
11. Customer can only receive a replacement item if the item is in stock. Should a replacement item will not be available, the customer can either exchange to another available in stock;
12. After receiving a confirmation email the replacement item can be returned to the customer within 7 business days
DMHOME has the right to change, amend, or update its policies, terms and conditions without prior notice.
